Returns
Return and size exchange
We offer a return label to customers from:
- Belgium - Luxembourg - Netherlands - Poland - Czech Republic - Austria - Italy - Slovakia - Slovenia - Spain - Hungary - Bulgaria - Estonia - Greece - Ireland - Croatia - Latvia - Lithuania - Portugal - Romania - Cyprus
To all other countries outside EU or not listed above, you need to the return label yourself and is made at your own cost.
Information for ALL countries:
For more information please read our FAQ section on website
To register your return go to the link:
https://www.aimn.eu/pages/register-return
- Use your order number and email to log in to your order.
- Register the item or items you are sending back in the same process so that everything is registered at the same time.
- When picking reason code Too big or Too small you can pick a new size we send out for free. This option means free return cost. You don´t place a new order. But let us know when you shipped the parcel and we can click through the exchange process faster :)
- Make sure that your aimn's are returned in a nice, unused condition without stains or defects and with their labels on.
- A used item will not be fully refunded.
- Preferably reuse all packaging we sent your order with and we are kind to the environment.
- Go to your DHL Parcel -service point if you use our label. Always save receipt for the return.
- It takes up to two weeks to process your return and we confirm this with a email when the return is handled.
- We never refund you the "original"-shipping fee
For customer that don´t use our attached return label. Send package to:
Do you have any question about your return please contact us at hello@aimn.com